Refund policy
Return & Refund Policy
Effective Date: January 1, 2022
At Hookelle, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To qualify for a return:
- Items must be unused and in their original condition.
- Products should be returned in the original packaging whenever possible.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
Returns cannot be accepted for:
- Used or damaged products caused by customer misuse.
- Items intentionally damaged after delivery.
- Gift cards.
- Clearance or final sale items (where applicable).
Return Process
To begin a return:
- Contact us at support@hookelle.online.
- Include your order number and reason for the return.
- Our support team will provide return instructions.
Please do not return products without prior authorization.
Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your financial institution.
Exchanges
If your item arrives defective, damaged, or incorrect, we will gladly arrange a replacement at no additional cost.
Return Shipping
If the return is due to our error (wrong item, damaged product, or manufacturing defect), we will cover the return shipping costs.
For other returns, shipping costs may be the customer's responsibility unless otherwise stated.
For assistance, please contact:
Email: support@hookelle.online